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    Refund policy

    Thank you for shopping at puzzledobby.com. Our online shop provides unique fashion accessories from our independent designers back by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

    If you are not entirely satisfied with your purchase, we are happy to help you with returns and exchanges. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

    Request:

    1. Items received within 14 days from the delivered date.
    2. Items received unused, undamaged, unwashed and in original package.
    3. You must email our customer service with the evidence showing the problem/defect and ask for the return address after submitting the return/exchange request online. We do not accept returned items that were sent back directly without address that we send.

    Easy Exchanges:

    Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock. We only replace items if they are defective or damaged. 

    Fast Refund:

    Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method when we receive the return goods.

    Returns & Exchanges Policy

    -Purchase (except final sale) can be returned or exchanged within 14 days from the day customers receive the goods (according to the logistic information).

    -Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued..

    -Items that do not meet these criteria will not be considered for return.

    -Original shipping and handling charges are non-refundable.

     

    -Buyers are responsible for return shipping fee and any related expense.

    Purchase Not Eligible for Return or Exchange

    -Final sale item(s) is not eligible for return or exchange.

    -You must email us a picture showing the problem/defect after submitting the return/exchange request online.

    Order Cancellation

    Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

    Contact us

    If you have further questions / issues, please don’t hesitate to contact us at info@puzzledobby.com or chat with us online.


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